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Operations & Support

Being a part of Travelmed Hotels and Resorts means being able to take advantage of the can-do infrastructure established for all franchisees. Through our wide array of resources in both operations and marketing, we provide you, as our franchisee, with the tools and support to assist you as you build a progressive business.

Below are the following services and support you will receive as a Travelmed hotels franchisee:

• Operations Marketing
• Property Opening and Integration
• Brand Marketing
• Design, Construction
• Travelmed Loyalty Program
• Dedicated Franchisee Resources
• Global Sales
• Quality Assurance
• Global E-Commerce
• Training
• Reservation Centers

Training

Our Training team experts offer their support all the way. Our training programs target different levels of hotel staff, including seminars on sales, customer service, technology, operations and all levels of management. Our Regional Managers act as the operational partner in the field Conducts conducting regular quality assurance visits and delivering consulting services and valuable staff training.

On-Going Franchise Support

After your property opens, you will be introduced to your Franchise Services Manager (FSM) and Director of Business Development (DBD). These two professionals will be your ongoing headquarters and field-based support team. They will work with you and your staff to enhance your property’s performance in areas such as optimizing revenue, customer service, and operations.

Your Franchise Services Manager (FSM) provides headquarters-based support that includes:

• Ongoing proactive follow-up and troubleshooting support for the general manager and the owner as needed
• Tracking property and market performance
• Assistance in developing your property profile in the central reservation system, on the brand Web site, and on third-party Web sites
• Working with the DBD in preparing for, and following up on, visits to your property Director of Business Development

Your Director of Business Development (DBD) provides field-based and on-site support that includes:

• "Hands-on" rate and inventory management and systems consultation
• Customized on-site coaching in all aspects of property operations
• Guidance on participation in regional and national marketing efforts and Travelmed Hotel Group brand programs
• Personalized consultations with your property’s general manager and owner